Joe Simone
Service Delivery &
Field Operations Leader
I step into environments where systems are underperforming, customer confidence is low, and the path forward is unclear — and I fix them.
What I Do
My career has been defined by one consistent pattern: when the situation demands accountability and results, organizations and customers have called on me to deliver — and I have.
Operational Turnarounds
I take over underperforming contracts, escalated customer environments, and struggling teams — and restore them to stable, high-performing operations.
Crisis & Disaster Leadership
From hurricanes to organizational restructuring, I lead through high-stakes situations with calm, structure, and a clear focus on what matters most.
Team & Organization Building
I build the frameworks, talent pipelines, and leadership structures that let organizations scale without losing performance or customer trust.
Selected Impact
Results from the field — measured in numbers, not job descriptions.
+48 pts
Net Promoter Score improvement
Across assigned regional territories through operational recovery and customer relationship rebuilding.
+25%
Service contract profitability
Improved over a 12-month period through operational discipline and contract standardization.
60+
Engineers scaled from 15
Grew a field engineering organization more than 6x across the Americas over an 8-year tenure.
$10M
Annual operating budget owned
Full P&L responsibility across a multi-layer field engineering organization.
$100M+
Revenue enabled
Secured through successful new platform program launch for a major U.S. airline.
4×
Increase in qualified applicants
Rebuilt hiring strategy and job positioning to dramatically improve talent pipeline quality.
Career
Two decades of progressive leadership across aviation technology, public safety infrastructure, and enterprise SaaS operations.
2024 – Present
Sr. Manager, Professional Services & Field Support
Motorola Solutions
Command Center Software division. Leading SaaS public safety operations across the Eastern U.S., stabilizing escalated customer environments, and driving measurable improvements in NPS and contract profitability.
2020 – 2024
Regional Manager, Field Services
Motorola Solutions
Central Florida. Led 38+ person organization supporting mission-critical public safety communications infrastructure. Directed hurricane response operations for Ian, Idalia, Helene, and Milton. Turned around a failing acquired contract.
2012 – 2020
Manager / Sr. Manager, Field Engineering (Americas)
Panasonic Avionics
Scaled from ~15 to 60+ engineers across the Americas. Served as Acting Director during COVID-19 restructuring. Led Boeing 787 program launch. Managed presidential aircraft fleets for the U.S. and Brazil.
2011 – 2012
Supervisor, Field Engineering
Panasonic Avionics
First leadership role. Managed 5 field engineers across Continental/United and US Airways. Led QBR delivery and played key role in the Continental/United merger integration.
2007 – 2011
Sr. Field Engineer
Panasonic Avionics
Primary engineering owner for Continental Airlines IFE systems across ~278 aircraft. Led 777 fleet retrofit from Hong Kong. Recognized by Global VP of Sales with formal commendation.
AImostJoe
AI-powered executive briefing assistant. Paste a job link and ask anything.
Meet AImostJoe
An AI-powered executive briefing assistant built on Joe Simone's career data, leadership experience, and impact stories.
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Why I Built This
I built AImostJoe as both an AI exercise and a professional learning opportunity. I wanted to move beyond using AI as a productivity tool and develop a real understanding of how to design, build, and deploy an AI-powered application end to end.
The problem it solves is genuine: how does a busy recruiter quickly determine whether a candidate is worth a conversation? I identified that problem, designed a solution, and built it — using modern AI APIs, session memory, structured data injection, and a purpose-built interface. This site is the result.
It is also a direct demonstration of how I operate as a leader. I do not wait for permission or a perfect roadmap. I identify what needs to be built, adopt the right tools quickly, and execute. The same forward-thinking approach I bring to operational challenges, I brought to this.
Get in Touch
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